Here is an email template that will work in 100% of business contexts. I hereby release it into the public domain.
[contrived greeting here],
[brief synopsis of confusion here]. [assignment of blame here]. [statement beginning with “my understanding was…” Here].
[exhaustive elaboration of misunderstanding here]
- [finer points of misunderstanding here]
- [complete sentence disguised as a bullet point here]
[passive aggressive threat to involve a manager here.]
[request to set up a meeting and clarify here]. [mandatory expression of gratitude here].
[expression of sincerity here],
[first name here] [last name here]
[company name here]
[team location here]
[continued email thread here]